I wanted to warn you guys of this hosting site 24/7 Hosting as I’ve been with them for years on a dedicated server for most of our sites. Their site was hacked during the summer while we were traveling and they didn’t alert us at all. They restored the sites back to an old backup file which caused us to lose valuable data such as three episodes of Ronn’s Garage. Our sites were also loading very slowly and we were getting complaints by visitors on this.
It was hard to add back those shows because Ronn was on tour and we had to wait til he had a break to upload those lost shows. Thank God he had them and we were able to do that otherwise there would have been lost forever due to their negligence. Instead of at least giving me a free month’s of hosting they wanted to give a discount for a few months and suggested I upgrade to a more expensive dedicated server with more space.
After doing some research I found a better and faster hosting service called, Singlehop. So we made our switch to Singlehop and I noticed that 24/7 charged me for another month’s service after I already moved. I alerted them that I wanted a refund and heard nothing back. Then I strongly stated they refund me or I would dispute this charge as I was no longer with them. They finally responded and refunded me the majority of what was charged of which I was somewhat happy.
I then discovered my woman to woman website was down in the server switch and the content had not migrated over to the new server and brought this to 24/7′s attention. They basically said, you are no longer a customer and have been refunded per your request so we can’t help you! Can you believe this is how they treated a long time customer who decided to leave them?
Now as a result I can’t get my content from their server and I’m hoping that webmaster Gea has a backup of the the site to restore to the new server. The lesson here is to always backup and protect your sites with strong hosting. In the event you lose your data due to hackers or stupidity such as 24/7, you are then covered. It almost made me sick to think that I’d lost all my hard work in the blink of an eye just like that.
So DO NOT go with 24/7 they suck and don’t treat their customers very well especially when you decide to leave them.